Effective Date: 26/01/2025
Last Updated: 26/01/2025

Welcome to PontaChina Solutions (“PontaChina”, “pontachina”), a subsidiary brand under Hainan Lian Trading Group, Co., Ltd (“Lian Group”)! These Terms and Conditions (“Terms”) outline the rules and regulations for using our services. By accessing our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. User Responsibilities

1.1 Eligibility

• You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our services, you represent and warrant that you meet this requirement.

1.2 Obligations

• You agree to provide accurate, complete, and up-to-date information as required for our services.
• You are responsible for complying with all applicable laws and regulations in your jurisdiction related to our services.
• You agree not to misuse our services or use them for illegal, unauthorized, or unethical purposes.

1.3 Prohibited Activities

You agree not to:

• Engage in fraudulent, illegal, or harmful activities while using our services.
• Falsify information or documents provided for our services.
• Use our services to infringe on intellectual property rights or violate the privacy of others.
• Interfere with or disrupt the functionality of our services, website, or systems.

2. Fees and Payments

2.1 Pricing

• Pricing for our services will be provided upon request or outlined in a service agreement or invoice.
• All fees are quoted in USD for international customers and CNY for Chinese customers, unless otherwise specified.

2.2 Payment Terms

• Payments must be made in full before services are rendered unless otherwise agreed upon in writing.
• Accepted payment methods include bank transfer, PayPal, credit card, etc.
• Late payments may incur additional charges, and failure to pay may result in service suspension or termination.

2.3 Refund Policy

• Refunds may be granted at the sole discretion of PontaChina in cases where services are not delivered as agreed.
• Partial refunds may be issued for incomplete services, subject to review by PontaChina.

3. Confidentiality and Intellectual Property

3.1 Confidentiality

• We respect your privacy and will protect the confidentiality of any proprietary or sensitive information shared with us during the course of service delivery.
• Both parties agree not to disclose or misuse confidential information without prior written consent.

3.2 Intellectual Property

• All materials, deliverables, and content provided by PontaChina remain our intellectual property unless otherwise agreed in writing.
• You may not reproduce, distribute, or use any of our intellectual property without prior authorization.

4. Limitation of Liability

4.1 No Guarantees

• While PontaChina strives to deliver high-quality services, we do not guarantee the accuracy, completeness, or specific outcomes of our services.
• Travel and logistics services are subject to external factors, including government regulations, natural events, and third-party actions, which may be beyond our control.

4.2 Liability Limitation

• To the fullest extent permitted by law, PontaChina shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability for direct damages shall not exceed the total fees paid by you for the specific service in question.

5. Service Termination

5.1 Termination by the Client

• You may terminate our services at any time by providing written notice. Refunds (if applicable) will be processed based on the terms outlined in Section 2.3.

5.2 Termination by PontaChina

• We reserve the right to terminate or suspend services if you violate these Terms, fail to make payments, or engage in prohibited activities.
• Upon termination, you remain responsible for any unpaid fees for services rendered up to the termination date.

6. Governing Law and Dispute Resolution

6.1 Governing Law

• These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, unless otherwise specified.

6.2 Dispute Resolution

• Any disputes arising from or related to these Terms shall first be resolved through amicable negotiations between the parties.
• If a resolution cannot be reached, the dispute shall be submitted to arbitration in Haikou, China in accordance with the rules of Hainan International Arbitration Court. The arbitration decision shall be final and binding.

7. Changes to Terms and Conditions

• PontaChina reserves the right to modify these Terms at any time.
• Changes will be effective upon posting on our website or notifying you directly. Continued use of our services constitutes acceptance of the updated Terms.

8. Contact Information

If you have any questions or concerns about these Terms, please contact us via email at [email protected].

By using our services, you agree to these Terms and Conditions. Thank you for choosing PontaChina as your trusted partner for connecting China and the world!