Effective Date: 26/01/2025
Last Updated: 26/01/2025

At PontaChina Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and business-related information necessary to deliver our services effectively. This includes:

1.1 Personal Information

• Basic details: Name, contact information (email, phone number, address).
• Travel-related information: Passport details, visa information, travel preferences, and itinerary details.
• Language tutoring details: Skill level, learning goals, and schedule preferences.

1.2 Business Information

• Company name, business contact details, and industry.
• Product specifications, project details, and logistics requirements.

1.3 Automatically Collected Information

• Website usage data: IP address, browser type, device information, and pages visited.
• Cookies: Small data files stored on your device to enhance user experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, we may use your information for:

2.1 Providing Services

• Delivering translation, tutoring, travel planning, and local guide services.
• Facilitating product sourcing, development, project management, and logistics.

2.2 Communication

• Responding to inquiries, providing customer support, and sending service updates.
• Sharing travel-related updates, notifications, and documentation.

2.3 Business Operations

• Conducting market research and improving our services.
• Ensuring the quality and efficiency of project and logistics management.

2.4 Legal Compliance

• Complying with applicable laws and regulations, including travel and customs requirements.
• Responding to lawful requests from government or regulatory authorities.

3. How We Share Your Information

3.1 Service Providers

We may share your information with third parties only as necessary to provide our services or comply with legal obligations. This includes:

• Travel agencies, local guides, and visa processing partners.
• Logistics providers, shipping companies, and customs agents.

3.2 Business Partners

• Trusted partners assisting in product sourcing, development, and project management.

3.3 Legal and Regulatory Authorities

• When required by law, to comply with legal obligations or protect our legal rights.

We will never sell, rent, or disclose your personal information to unauthorized third parties.

4. How We Protect Your Information

We take data security seriously and implement measures to protect your personal and business information, including:

• Encryption of sensitive data during transmission and storage.
• Restricted access to personal information, ensuring only authorized personnel can access it.
• Regular audits and updates to maintain the security of our systems.

While we strive to protect your information, no method of data transmission or storage is 100% secure. You acknowledge and accept the inherent risks of providing your information online.

5. Your Rights and Choices

5.1 Access and Update Your Information

You have the right to access and update the personal or business information we hold about you. To make changes, please contact us.

5.2 Opt-Out of Communications

You may opt out of receiving promotional or non-essential communications by following the “unsubscribe” instructions in our emails or contacting us directly.

5.3 Cookies Management

You can configure your browser to refuse cookies or alert you when cookies are being used. Note that some features of our website may not function properly without cookies.

5.4 Data Deletion

You may request that we delete your personal information, subject to any legal or contractual obligations to retain it.

5.5 GDPR Compliance

At PontaChina Solutions, we are committed to protecting your privacy and ensuring the security of your personal data. In compliance with the General Data Protection Regulation (GDPR) in Europe, we adhere to strict guidelines for data collection, processing, and storage. This includes obtaining explicit consent for data usage, providing transparency about how your information is handled, and ensuring your rights to access, rectify, or erase your data. We implement robust security measures to safeguard your information and only share it with third parties when necessary, under GDPR-compliant agreements. If you have any questions about your data or wish to exercise your rights under GDPR, please contact us. Your privacy is our priority.

6. International Data Transfers

As a global service provider, we may transfer your information to locations outside your home country, including China. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your own.

We take steps to ensure that your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

7. Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your information is no longer needed, we securely delete or anonymize it.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices or applicable laws. Updates will be effective immediately upon posting on our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us via email at [email protected].

By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Thank you for trusting PontaChina Solutions to connect China and the rest of the world!